Shipping policy

Last updated: October 29, 2026

This Shipping Policy explains how and when we dispatch orders placed through our website.

Processing time

Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). During busy periods such as sales events, processing may take up to 5 business days.

Delivery times

Standard delivery is typically 7-15 business days after dispatch, depending on your destination. Remote areas may require additional time. Tracking details are emailed once your order is dispatched.

Shipping rates

Shipping costs are calculated at checkout based on the destination and the weight or size of your order. The exact amount is shown before you confirm payment.

Order tracking

When your order is dispatched you will receive a confirmation email containing a tracking number. Tracking may take up to 48 hours to update after dispatch.

Customs, duties and taxes

For orders shipped outside New Zealand, import duties, taxes and customs fees may apply. These charges are the recipient's responsibility and are not included in our prices or shipping fees.

Incorrect address

Please check your address carefully at checkout. If you notice a mistake, contact us immediately at contact@yiunamventures.shop. We cannot redirect orders once they have been dispatched.

Lost or delayed parcels

If your tracking shows no movement for 10 business days, contact us and we will investigate with the carrier and arrange a replacement or refund where appropriate.

Contact us
Email: contact@yiunamventures.shop
Phone: +64 6 345 2852
Postal address: 137 Matatara Road, Upokongaro 4573, Manawatū-Whanganui, New Zealand